Shopping and Ordering through our website

No Items

Back to FAQs

How do I find the product(s) I'm looking for?

Shopping at Domestications online is easier than ever before! We've organized our products into sub-departments so you can go directly to the types of products you're interested in without having to dig through page after page of items that might not be as interesting to you. So if you're in the mood to browse by style or product type, you can shop by department and jump between different styles within each department with just one click! For example, if you're in the Bedroom department, and you're browsing Traditional bedding ensembles in Decorative Bedding, you can pop over to view Blankets in our Warm and Cozy sub-department by selecting Blankets in the Warm and Cozy pull-down menu.

To help you surf faster, we now present the items to you in a text list first, with 10 items shown per page. When more than 10 products are available in your chosen style, you can browse each page in sequence, or jump between pages by clicking on the corresponding number for each page. For example, in departments with 30 or more items available, you can go from page one to page three with just one click! At any time while you're browsing, you can choose to view the list as images rather than as text, and you can switch back to the text list at any time as well.

Searching for a Specific Product by Keyword

If you're searching for a specific product, just type your search words in the search box, which you'll find at the top of every page on our site, and click on "Go". If you're searching on more than one word, and the two words are frequently used as a phrase, type your search terms in quotes for better results. For example, you can search for "flannel sheets" or "mattress pad". If searching a plural term doesn't yield satisfactory results, try using the singular version ("mattress pad" instead of "mattress pads"). In some cases, a single word works better, such as "silk" (you won't need quotes if only typing one word).

Searching for a Specific Product by Item Number

If you have our print catalog, you can also search by item number! Just type the item number into the search field at the top of the site and click on "Go". If the item isn't found, you can also try searching just the numeric part of the item number, without the first letter (i.e, 337337 instead of G337337). If you still don't find the item you're looking for, it may be temporarily unavailable, but you can place an order online and reserve it for immediate shipment when we replenish our inventory. Just go to our place catalog order page and type the requested information into the appropriate boxes, and click on "add to cart". Then continue shopping until you are ready to check out. If the item will not be available, we will notify you via email if you've provided an email address when checking out, or by postal mail if you have not given us your email address.

Can I order bedding products and coordinating accessories at the same time?

Yes, you can! We know that most people shop for bedding by size, so we've rearranged our site so you can easily purchase all items in your chosen pattern by size. When you click on twin, full, queen, etc. on the product information page, you'll be presented with a list of all items available in that size, plus all the accessories. Just click your cursor in the check box for each item you'd like to purchase; select the color, style or pattern if applicable; and click on "add to cart".

Can I order online from my catalog?

If you've received our catalog and have your item numbers available, you can go to our place catalog order page to place your order in a jiffy. Type the requested information into the appropriate boxes, and click on "add to cart". Then continue shopping until you are ready to check out.

I saw a product in your catalog but don't see it on your Web site. Can I still order it?

Yes, you can. Simply follow the instructions noted above. If the item will not be available, we will notify you via email if you've provided an email address when checking out, or by postal mail if you have not given us your email address.

How do I know if a product I see on your site is in stock?

We try to keep our site as current as possible, so you can shop with confidence that items you're interested in on our site are available. Sometimes, we experience heavier than expected demand and an item becomes unavailable before we are able to temporarily remove it from the site. If an item you've ordered becomes unavailable, we will notify you via postal mail. If you are concerned about availability on a specific item, call us at 1-800-826-8240 (please have your item number handy) or email us at custserv@domestications.com. When sending an email inquiry, be sure to include the item number, description, and the quantity you'd like to purchase.

Do I have to pay sales tax?

For phone, mail, fax or Internet orders, we are required to collect sales tax in the following states:

	Tax Rate
NJ	7% of "Total", excluding clothing
PA	6% of "Total", excluding clothing
WI*	5%* of "Total"
VA	5% of "Total"
*5.5% to Dane and LaCrosse Counties, WI

Doesn't the Internet Tax Freedom Act say that I don't have to pay sales tax when shopping online?

The Internet Tax Freedom Act prevents states from imposing any new taxes on Internet transactions. States in which we conduct business (in our corporate offices, fulfillment centers, etc.) in the "real" world require us to collect sales tax under their pre-existing sales tax laws.

How do I complete a purchase online?

When you're ready to complete your purchase, you can proceed to the shipping and billing information pages by clicking on "Checkout" while in your shopping cart or by clicking on "Checkout" at the top of any page on our site. The shipping charges and total order amount will be posted when you reach the checkout page. Simply enter the shipping address and click on "continue" to proceed.

Enter your credit card information and your billing address, and check the appropriate boxes if you'd like to receive an email confirmation of your order (this will already be checked), request installment billing, or (if you have the Domestications® credit card, you can request deferred billing), sign up for our newsletter , or notify us of your privacy preferences. Check your information carefully, and then click on "Checkout" to complete your purchase. You'll receive your order number on the confirmation page; be sure to write this number down for future reference in the event you have a question about your order. If you have requested an order confirmation via email and have provided us with a valid email address, you will also receive an order confirmation via email.

Is shopping online at Domestications.com secure?

In a word, yes. We use SSL (Secure Socket Layer) technology to ensure our site's security. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Domestications® cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to Domestications® we use industry standard, SSL (secure socket layer) encryption to ensure the security of your information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Domestications® Regardless of the foregoing, due to the open nature of the internet, we do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we disclaim responsibility and liability for stolen information, except to the extent of the following commitment we make to you. We are so confident in the security of our website that we guarantee the safety of your personal information when you use your credit card to place an order on our secure site. If you find unauthorized charges on your credit card as a result of shopping on www.domestications.com, you won't pay a penny. Here's how it works:

Under the Fair Credit Billing Act, your bank cannot hold you liable for any fraudulent charges in excess of $50.00. If your bank does charge you the $50.00 fee, and the unauthorized charges resulted through no fault of your own from purchases made at www.domestications.com, we will reimburse you the full amount of the liability, up to $50.00. You must first notify your credit card provider in the manner required by the provider if you believe unauthorized charges have appeared on your account.

Can I order online without a credit card?

We can only accept online orders placed with a credit card.

We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we take great pains to create a secure environment for our Web shoppers! You can confidently use your credit card to place your order with us online. Read below for details.

Can I phone, fax, email or mail in my order?

No matter how you like to shop, placing your order with Domestications is easy! Although we use a secure server to protect your personal information, we understand that not every customer is comfortable using a credit card online. You can also order by phone, or if you have a catalog, you can mail or fax your order to us. In the near future, you will be able to order online without a credit card (you'll just need to mail us your check or money order!). Stay tuned.

Order by phone:

Call our convenient toll-free phone number 24 hours a day, 7 days a week at 1-800-826-8240. You'll need to have your item numbers handy. For easiest ordering, add the items you're interested in to your shopping cart so everything you'd like to purchase is organized when you make the call!

En Espanol:

llame a 1-800-247-9494. 24 horas al dia, 7 dias a la semana.

TDD for the hearing impaired:

Call 1-800-990-8799, 24 hours a day, 7 days a week.

Order from our catalog by fax:

Fax your completed order form toll-free, anytime, to 1-800-338-1635. Please remember to include all items, pricing and shipping information on your order form. Also include daytime and evening telephone numbers so we can contact you if we have any questions about your order (we will not use your phone number for any other purpose).

IMPORTANT NOTE ON ORDERING VIA EMAIL:

Please do not submit your order or any personal information, especially credit card information, via email. Email is not secure and your data can be exposed or intercepted rather easily. For this reason we do not accept orders via email .

Order by mail:

If you have our print catalog and prefer to order by mail, simply fill out the order form and send it to us at the address printed on the order envelope. Don't forget to include payment or credit card information so we can quickly process your order. If your envelope is missing, send your completed order form and payment to the following address:

Domestications
PO Box 1568
LaCrosse, WI 54602-1568

Can I save my shopping cart if I'm not ready to check out?

If your browser is set to accept cookies, your shopping cart will be saved automatically if you leave our site without completing a purchase (or if your browser or computer crashes). To retrieve your saved items, access our Web site from the same computer you used when you added the items to your cart, and click on the shopping cart link in the top left area of any page on our site. You can read more about cookies below.

What are cookies? What do they do?

Cookies are small bits of data that are sent by Web sites to your computer. They are usually stored on your hard drive in a text file (often called cookies.txt. All cookies that have been sent to your computer will be stored in the same file). Cookies are often used to remember individual visitors when they return to the site, and to remember or save items that have been added to the shopping cart (from the same computer where the cookies were placed). Cookies cannot read your email address or any other personal information about you; nor can they read or see any files on your computer. Cookies can greatly enhance your online shopping experience and make the Web more fun to surf!

Not all sites use cookies, and those that do may set an expiration date on the cookie file. At Domestications, we do not use expiration dates on our cookies, so if you return to our site a month later, your items will still be in your cart if you have not completed the purchase!

How do I set my browser to accept cookies?

You can choose to set your browser to always accept cookies, to warn you before accepting a cookie, or to never accept cookies. If you plan to shop online a lot, you may want to set the browser to always accept cookies. Some sites use quite a few cookies so they can remember your preferences and offer customized content. As you surf their sites, you will be asked to accept cookies frequently if you have set your browser to warn you before accepting a cookie.

If your browser is Microsoft Explorer...

Go to the "View" menu at the top of the browser window and click on "Internet Options". Then click on "Advanced" and scroll down the list to Cookies. To accept cookies, set your browser to "Prompt before accepting cookies" or "Always accept cookies". After you change the setting, click OK to save it.

If your browser is Netscape or Netscape Communicator...

Go to the "Edit" menu at the top of the browser window and click on "Preferences". Click on the word "Advanced" (not the + sign). To accept cookies, set your browser to "Accept all cookies" or "Warn me before accepting a cookie". After you change the setting, click OK to save it.