|
Back to FAQs
|
|
|
|
What methods of payment do you accept?
Whether you're ordering through our Web site or by mail, phone or fax, you can
pay for your purchases with the Domestications®
or Silhouettes® Credit Card, Visa, MasterCard,
Discover Network, and American Express. For mailed in orders, you can also pay by check or money order (please do not send
cash). Click here to read
about redeeming gift certificates online.
Back to top
|
Do I have to pay taxes?
For phone, mail, fax or Internet orders, we are required to collect sales tax
in the following states:
| |
Tax Rate |
| NJ |
7% of "Total", excluding clothing |
| PA |
6% of "Total", excluding clothing |
| WI* |
5%* of "Total" |
| VA |
5% of "Total" |
| *plus applicable county and or stadium tax of TOTAL |
|
Back to top
|
Doesn't the Internet Tax Freedom Act say that I don't
have to pay sales tax when shopping online?
The Internet Tax Freedom Act prevents states from imposing any new taxes on
Internet transactions. States in which we conduct business (in our corporate
offices, fulfillment centers, etc.) in the "real" world require us to collect
sales tax under their pre-existing sales tax laws.
Back to top
|
Do you offer financing options? How does it work?
FINANCING OPTION – Buy Now, Take 6 Months to Pay!
Only Offered With the Domestications® Credit Card:
- No minimum purchase required. U.S. orders only.
- No
interest if paid in full in
6 months. If the balance is not paid in full in 6 months from date of purchase interest will be imposed from the date of purchase at an APR of
24.99%.
This APR will vary and is based on the Prime Rate. A minimum payment of $5 or [1% of your account balance] (rounded to the nearest $1.00), whichever is greater, will be required during the promotional period. Minimum monthly INTEREST CHARGE of $1.00. Purchase must be charged to your Domestications credit card account.
Back to top
|
When is my credit card charged for my order?
Your credit card is charged when your order is shipped. If multiple shipments
are required to fulfill your order, you will be billed as the items are
shipped. Shipping fees, as well as taxes,
if applicable, are charged on a pro-rated basis as items are shipped.Back
to top
|
Can I order online without a credit card?
We currently can only accept online orders placed with a credit card, but we
will be offering the ability to order online with a check or money order in the
near future. Stay tuned!
We understand that not everyone is comfortable ordering online with a credit
card, but rest assured that we take great pains to create a secure environment
for our Web shoppers! You can confidently use your credit card to place your
order with us online. Read below for details. Back
to top
|
Does Domestications guarantee that my credit card
information will be secure?
Domestications is committed to taking every possible step toward preventing credit card fraud. By entering your card identification number, you help us to do so:
- Visa, MasterCard and Discover Network: The three-digit identification number is located on the signature strip on the back of the card.
- American Express: The four-digit identification number is located on the front of the card, above and to the right of your card number.
We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we employ high industry standards to create a secure environment for our Web shoppers. You can confidently use your credit card to place your order with us online.
Unfortunately, no data transmission over the Internet can be guaranteed to be
100% secure. As a result, while we strive to protect your personal information,
Domestications®
cannot ensure or warrant the security of any information you transmit to us or
from our online products or services, and you do so at your own risk. Once we
receive your transmission, we make our best effort to ensure its security on
our systems. When your credit card information is transmitted to Domestications®
we use industry standard, SSL (secure socket layer) encryption to ensure the
security of your information. We also have appropriate security measures in
place in our physical facilities to protect against the loss, misuse or
alteration of information that we have collected from you at Domestications®
Regardless of the foregoing, due to the open nature of the internet, we do not
guarantee the absence of theft, hacker activity, electronic or non-electronic
tampering, or computer crime, and we disclaim responsibility and liability for
stolen information, except to the extent of the following commitment we make to
you. We are so confident in the security of our website that we guarantee the
safety of your personal information when you use your credit card to place an
order on our secure site. If you find unauthorized charges on your credit card
as a result of shopping on www.domestications.com, you won't pay a penny.
Here's how it works:
Back to top
Under the Fair Credit Billing Act, your bank cannot hold you liable for any
fraudulent charges in excess of $50.00. If your bank does charge you the $50.00
fee, and the unauthorized charges resulted through no fault of your own from
purchases made at www.domestications.com, we will reimburse you the full amount
of the liability, up to $50.00. You must first notify your credit card provider
in the manner required by the provider if you believe unauthorized charges have
appeared on your account.
Back to top
|
What should I do if I believe credit card fraud has
resulted from an order I placed on Domestications.com?
If you suspect that there are unauthorized charges on your credit card,
immediately notify your credit card provider. Then contact our customer service
department at
1-800-826-8240
. We will investigate your claim and work with your credit card company to
resolve the claim as quickly as possible.Back
to top
|
Do you offer gift certificates?
Shopping for a gift but not sure what to buy? Nothing satisfies like a
Domestications E-Gift Certificate! To order online, just click
here. You can then continue shopping, or if you're ready to complete
your purchase, click on "purchase" and complete the requested
information. (If ordering more than one e-gift certificate, remember that we can only
ship to one address per Internet order. If you would like to order e-gift certificates
to be sent to multiple addresses, please call us to place your order.)
You will receive an email within 24-48 hours containing the certificate. You can forward the email to the
recipient or print the certificate and slip it in a card.
Back to top
|
Can I redeem a gift certificate online?
In addition to redeeming gift certificates through the mail, you can also
redeem them online for the full cost of the item(s), delivery and service
charges, and any applicable taxes. When you reach the payment information page
during checkout, enter the gift certificate number and the dollar amount into
the appropriate fields. If the amount of your order exceeds the amount of your
gift certificate, you will also be required to enter credit card information.
Once we are able to confirm the validity and dollar amount of your gift
certificate, we will apply it to your order and only charge your credit card
for any amount that exceeds the gift certificate amount. We will notify you via
email of the final amount, if any, charged to your card.
Back to top
|
What if the cost of my order is less than the amount of
my gift certificate?
If there is a remaining balance of $10 or more on the gift certificate, we will
send you a new gift certificate for the difference. If the remaining balance is
less than $10, we will leave the amount on your account as a store credit
toward a future purchase. If you have any questions, feel free to call us at
1-800-826-8240.
Back to top
|
Can I redeem a gift certificate for cash?
No; it is treated as store credit and can only be used toward the purchase of
Domestications merchandise.
Back to top
|
If a gift certificate is used to make a purchase, and
the purchase is returned, how does the gift certificate recipient get
reimbursed?
Once the return is received in our warehouse, a credit for the cost of the
merchandise will be issued in the form of a new gift certificate for the
original recipient. It will be valid for one year and can be used like any
other gift certificate.
Back to top
|
Who do I contact if I have questions about buying or
redeeming a Domestications gift certificate?
Just call us at 1-800-826-8240 or email us at
custserv@domestications.com, and we'll be happy to help you!
Back to top
|
|
|
