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What methods of payment do you accept?

Whether you're ordering through our Web site or by mail, phone or fax, you can pay for your purchases with the Domestications^® Credit Card, Visa, MasterCard, Discover Network, and American Express. For mailed in orders, you can also pay by check or money order (please do not send cash). Click here to read about redeeming gift certificates online.

Do I have to pay taxes?

For phone, mail, fax or Internet orders, we are required to collect sales tax in the following states:

	Tax Rate
NJ	7% of "Total", excluding clothing
PA	6% of "Total", excluding clothing
WI*	5%* of "Total"
VA	5% of "Total"
*5.5% to Dane and LaCrosse Counties, WI

Doesn't the Internet Tax Freedom Act say that I don't have to pay sales tax when shopping online?

The Internet Tax Freedom Act prevents states from imposing any new taxes on Internet transactions. States in which we conduct business (in our corporate offices, fulfillment centers, etc.) in the "real" world require us to collect sales tax under their pre-existing sales tax laws.

Do you offer installment billing? How does it work?

INSTALLMENT BILLING � Take 3 Months to Pay!

With the Domestications� Credit Card:

Enjoy 3 equal payments with 0% interest
No finance charges if you pay your balance in full within 3 months from date of purchase.

*Note: You must request Installment Payment at time of purchase. We will authorize the full value of your order at time of purchase which will reduce your available credit by that amount. If you use your Domestications� credit card and do not pay the plan in full before the promotional period ends, or regular revolving and/or any promotional plan payments are not paid when required for two consecutive billing cycles, under this or any other Domestications� promotional credit plan, the remaining balance will be included in your regular revolving balance and regular credit terms will apply. As of September 1, 2009, accounts are subject to an APR of 22.8%, this rate may vary. Minimum FINANCE CHARGE of $1.00 based on Average Daily Balance.

With all Major Credit Cards:

You�ll be billed with 3 equal payments (1st payment will have your taxes and any other charges added onto it).
No minimum purchase required.

Do you offer deferred billing? How does it work?

DEFERRED BILLING � Buy Now and Pay Later!

Only Offered With the Domestications� Credit Card:

You�ll have no payments and no interest or finance charges for up to 5 months.
No minimum purchase required. U.S. orders only.

*Note: You must request Deferred Billing at time of purchase. We will authorize the full value of your order at time of purchase which will reduce your available credit by that amount. If you use your Domestications� credit card and do not pay the plan in full before the promotional period ends, or regular revolving and/or any promotional plan payments are not paid when required for two consecutive billing cycles, under this or any other Domestications� promotional credit plan, the remaining balance will be included in your regular revolving balance and regular credit terms will apply. As of September 1, 2009, accounts are subject to an APR of 22.8%, this rate may vary. Minimum FINANCE CHARGE of $1.00 based on Average Daily Balance.

Do you offer a buyer's club so I can receive regular discounts when I shop at Domestications?

We sure do! Join the Domestications Buyer's Club for just $29.95, and for 12 months, you'll enjoy 10% savings on every item in every Domestications^® catalog including sale items. Membership benefits begin immediately - your 10% discount will be applied to your order today! A complete membership kit will be sent with your initial order. You may cancel your membership within thirty (30) days of receiving your membership kit and Domestications^® Buyer's Club will refund your current annual membership fee in full less the benefits already enjoyed. Some exclusions may apply.
Call 1-800-818-8881 to join or click here.

When is my credit card charged for my order?

Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.

Can I order online without a credit card?

We currently can only accept online orders placed with a credit card, but we will be offering the ability to order online with a check or money order in the near future. Stay tuned!

We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we take great pains to create a secure environment for our Web shoppers! You can confidently use your credit card to place your order with us online. Read below for details.

Does Domestications guarantee that my credit card information will be secure?

Domestications is committed to taking every possible step toward preventing credit card fraud. By entering your card identification number, you help us to do so:

Visa, MasterCard and Discover Network: The three-digit identification number is located on the signature strip on the back of the card.
American Express: The four-digit identification number is located on the front of the card, above and to the right of your card number.

We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we employ high industry standards to create a secure environment for our Web shoppers. You can confidently use your credit card to place your order with us online.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Domestications^® cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to Domestications^® we use industry standard, SSL (secure socket layer) encryption to ensure the security of your information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Domestications^® Regardless of the foregoing, due to the open nature of the internet, we do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we disclaim responsibility and liability for stolen information, except to the extent of the following commitment we make to you. We are so confident in the security of our website that we guarantee the safety of your personal information when you use your credit card to place an order on our secure site. If you find unauthorized charges on your credit card as a result of shopping on www.domestications.com, you won't pay a penny. Here's how it works:

Under the Fair Credit Billing Act, your bank cannot hold you liable for any fraudulent charges in excess of $50.00. If your bank does charge you the $50.00 fee, and the unauthorized charges resulted through no fault of your own from purchases made at www.domestications.com, we will reimburse you the full amount of the liability, up to $50.00. You must first notify your credit card provider in the manner required by the provider if you believe unauthorized charges have appeared on your account.

What should I do if I believe credit card fraud has resulted from an order I placed on Domestications.com?

If you suspect that there are unauthorized charges on your credit card, immediately notify your credit card provider. Then contact our customer service department at 1-800-826-8240 . We will investigate your claim and work with your credit card company to resolve the claim as quickly as possible.

Do you offer gift certificates?

Shopping for a gift but not sure what to buy? Nothing satisfies like a Domestications Gift Certificate! To order a gift certificate by phone, call us at 1-800-826-8240. To order online, just click here You can then continue shopping, or if you're ready to complete your purchase, click on "purchase" and complete the requested information. We will immediately send a card announcing your upcoming gift (if ordering more than one gift certificate, remember that we can only ship to one address per Internet order. If you would like to order gift certificates to be sent to multiple addresses, please call us to place your order). The certificate will arrive with the current issue of Domestications and your good wishes. If you order an e-Gift Certificate, you will receive an email within 24-48 hours containing the certificate. You can forward the email to the recipient or print the certificate and slip it in a card.

Can I redeem a gift certificate online?

In addition to redeeming gift certificates through the mail, you can also redeem them online for the full cost of the item(s), delivery and service charges, and any applicable taxes. When you reach the payment information page during checkout, enter the gift certificate number and the dollar amount into the appropriate fields. If the amount of your order exceeds the amount of your gift certificate, you will also be required to enter credit card information. Once we are able to confirm the validity and dollar amount of your gift certificate, we will apply it to your order and only charge your credit card for any amount that exceeds the gift certificate amount. We will notify you via email of the final amount, if any, charged to your card.

What if the cost of my order is less than the amount of my gift certificate?

If there is a remaining balance of $10 or more on the gift certificate, we will send you a new gift certificate for the difference. If the remaining balance is less than $10, we will leave the amount on your account as a store credit toward a future purchase. If you have any questions, feel free to call us at 1-800-826-8240.

Can I redeem a gift certificate for cash?

No; it is treated as store credit and can only be used toward the purchase of Domestications merchandise.

If a gift certificate is used to make a purchase, and the purchase is returned, how does the gift certificate recipient get reimbursed?

Once the return is received in our warehouse, a credit for the cost of the merchandise will be issued in the form of a new gift certificate for the original recipient. It will be valid for one year and can be used like any other gift certificate.