How do I return something?
1. Please contact our customer support team at 1-800-577-5755,
Monday thru Friday 7:00 AM to 9:00 PM Central Time and Saturday and Sunday 8:00
AM to 5:00 PM Central Time or send us an email to
custserv@Domestications.com, indicating your Domestications
order number, a description of the item you wish to return and the reason for
return.
2.
Based on the items being returned, we will communicate to you the exact value
of your credit for the item(s) being returned. You will be credited for the
product value and any related duties and taxes, less return handling fees for
customs and brokerage, if applicable.
3.
Domestications® will communicate to you the mailing address for our Canadian
returns facility.
4.
Clearly identify our Canadian returns facility address as the destination on
the package labeling. When returning merchandise to Domestications, carefully
wrap the items and return them to the Canadian address provided with shipping
charges prepaid. C.O.D. returns cannot be accepted and will be refused.
5. Please fill out the Reason for Return Service section (2A)
on your original packing slip along with the instructions for exchange or
refund (2B).
| *Return reason codes: |
| 02 Fabric not as expected |
15 Coordinates do not match |
| 03 Defect/Flaw in product |
31 Parts missing |
| 07 Wrong Style / Size / Color |
41 Too soft |
| 10 Color not as pictured |
42 Too firm |
| 11 Style not as pictured |
43 Fit discrepancy |
| 12 Value not as expected |
71 Merch. damaged / Damaged in transit |
| 14 Difficult to assemble |
73 Arrived too late / Late delivery |
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| Please note any additional reasons for the return
on the back of the form. |
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6.
Put the returnable item(s) and a copy of the original Packing Slip (with the
Reason for Return Service section completed) in the original shipment
packaging. Please include all product-packing materials.
7.
Present the package to any carrier, take the package to any post office counter
or drop the package at any authorized carrier outlet to have your return
shipped to the Canadian address provided. For your protection, we recommend you
insure your package for the full replacement value with your chosen carrier.
8.
Once received at our returns facility, your package will be forwarded to us in
the U.S. and we will credit your return once the package has been received and
processed in the U.S., typically within 14 to 30 business days after the
package is sent.
9.
Credit card companies vary in the time it takes for a "credit" to
appear on your monthly statement. Please allow one to two billing cycles for
the refund to appear on your statement. If you ordered by check, your refund
check will be processed for mailing by first-class mail, within 7 days of the
time Domestications processes your return.
10. In General. All returns will be subject to Domestications®
and Borderfree's
return policies
Subject to its then-current return policies, Borderfree will facilitate the
return to Domestications® Borderfree does not guarantee that any product will
be cleared back through customs or that Domestications® or applicable
government authorities will issue a refund. Any credit issued, including for
gift returns, will be issued to the credit card used in the original purchase
and will include the original cost of the product plus any duties and taxes
originally charged, less any return charges imposed by Domestications?or
Borderfree and any applicable taxes. Borderfree also reserves the right to
recover any actual logistics costs incurred in the processing of a return back
to Domestications' returns facility in the form of a reduced credit, unless
otherwise instructed by Domestications?
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