How do you ship to Canada?
Domestications® fulfills online Canadian orders through its associate,
Borderfree. Simply add items to your order and click on Canadian Check Out to
complete your order. You will see your total landed price including all duties,
taxes, delivery and service charges in Canadian dollars before you place your
order. You will pay Borderfree the total amount for your order in Canadian
dollars (which means that Borderfree will bill your credit card) and we will
ensure that products get right to your door.
If you have any questions about Canadian orders, call Website Customer Service
at 1-800-577-5755 or email us at custserv@Domestications.com
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How much duty do you charge on Canadian orders?
Determining your duty rates depends on many factors (Product, Country in which
the product was manufactured, etc.). To know the exact duty charges before you
buy, simply add items to your order and check out through our "Canadian
Check Out." You will see the exact duty charges prior to submitting the
order.
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How much tax will I be charged on my order?
Borderfree is required to charge to all Canadian customers GST/HST as
applicable depending upon the Province to where the shipment is made. GST/HST
as it applies to the product and duty values is a reimbursement to Borderfree
for the GST/HST paid by Borderfree on your behalf when the goods clear customs.
Borderfree will also charge you GST/HST on the Borderfree Delivery and Service
Charges and/or Return Delivery and Service Charges. Any shipments made
to Ontario addresses will be assessed the Ontario Resale Sales Tax
("PST") by customs upon crossing the border; Borderfree pays
this on your behalf and includes the amount to be reimbursed by you to us in
your quote.
The tax rate applied depends on your ship-to destination. Please refer to the
following chart to determine the relevant rate for you.
| Province of Delivery |
GST |
PST |
HST |
| Alberta |
5% |
- |
- |
| BC |
5% |
- |
- |
| Manitoba |
5% |
- |
- |
| New Brunswick |
- |
- |
13% |
| Newfoundland & Labrador |
- |
- |
13% |
| Northwest Territories |
5% |
- |
- |
| Nova Scotia |
- |
- |
13% |
| Nunavut |
5% |
- |
- |
| Ontario |
5% |
8% |
- |
| Prince Edward Island |
5% |
- |
- |
| Quebec |
5% |
- |
- |
| Saskatchewan |
5% |
- |
- |
| Yukon Territory |
5% |
- |
- |
|
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What are your delivery and service charges for Canadian orders?
Our delivery and service charges depend on the size and weight of your package
and your ship-to destination. To know the exact delivery and service charges
before you purchase, simply add items to your order and check out through our
Canadian Check Out. We will tell you the exact charges for your desired item(s)
before you actually place an order.
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What are my shipping options to Canada?
Domestications® currently offers only ground shipping to our Canadian
customers:
| Shipping Method |
When in-stock items will arrive |
| Standard/Ground |
7-15 business days (Monday through Friday, do
not count weekends) |
|
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What will show up on my credit card statement?
Upon shipment, your order will be billed to your credit card by our
international service provider, Borderfree. Borderfree will appear as the
billing company.
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When will I be billed?
Your credit card will be billed by Borderfree once your order clears the
Canadian border.
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What exchange rate is applied to my order?
Real-time exchange rates are applied to your order. The rate charged to you is
a guaranteed amount - this will not change once your order is confirmed. To
know the exact price before you purchase, simply add items to your order and
check out through our Canadian Check Out. You will see the exact price for your
order in Canadian dollars before you actually place the order.
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How do I track my order?
Within 24 hours of placing your order, you will receive an order confirmation
email. When your package clears the Borderfree international facility
and is on its way to you, you will receive a shipment notification email that
will include a link to track your package with the Canadian carrier. All
other inquiries should be directed to custserv@Domestications.com.
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Who was I really shopping from if I see Borderfree on my
Credit Card Statement?
The purchase of any product from Domestications® while using the Borderfree
Shopping Fulfillment Service offered by Borderfree shall be a transaction
solely between you and Domestications® Any question, request for support or
dispute you may have regarding any product should be addressed directly to
Domestications® Borderfree, its parent, subsidiaries or affiliates or any of
its or their respective employees, agents, officers, directors or third party
service providers has no responsibility or liability for your relationship or
dealings with Domestications® or any products you acquire from Domestications®
including their quality and performance, including, without limitation, any
failure in delivery of said Goods to the Borderfree Distribution Center in the
U.S., which shall be the sole responsibility of Domestications®
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At what point does title pass to me?
At no time does Borderfree take title to or responsibility for any products
that it may acquire, ship or accept on your behalf. Title in or to any
products shall at all times remain with, as applicable, Domestications® or you.
The passing of title from Domestications® to you shall be determined in
accordance with the Domestications® standard terms and conditions but, in no
instance will Title pass from Domestications® to you at a time later than that
of the receipt of Goods at the Borderfree Distribution Center in the U.S.
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Will you engage a Canadian Customs Broker?
By ordering goods from Domestications® you authorize a licensed Canadian
customs broker chosen by Borderfree to act as your agent, and to transact
business with the Canada Customs Revenue Agency (CCRA) to clear your
merchandise, account for applicable duties and taxes, to return merchandise to
Domestications® and to prepare and submit refund claims on your behalf for any
merchandise that you return. You understand that the CCRA will send any refund
of duties and taxes that were paid on the returned merchandise to the broker,
and that you will obtain the refund directly from Borderfree. In this
connection, you also authorize the customs broker to endorse any refund cheque
issued by CCRA in your name, so that Borderfree can be reimbursed.
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What happens if I buy something that cannot be shipped into
Canada?
Domestications® and Borderfree shall each have the right, in their sole
discretion, to refuse to provide service with respect to any merchandise or
quantity of merchandise you choose to purchase. This right shall exist
at all times, even after Domestications® or Borderfree have accepted your
purchase instructions.
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Borderfree Privacy Policy: Will your Canadian associate
Borderfree have access to my personal information?
The purchase process requires you to give your billing and shipping addresses
and credit card information directly to Borderfree, along with Domestications®
This information is provided to Borderfree to allow both Borderfree and
Domestications® to process and fulfill purchase instructions and to contact you
with status updates and service-related information.
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To read more about the Privacy Policy for Borderfree,
just click here.
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Borderfree Privacy Policy: Will your Canadian associate
Borderfree allow any of its associates to have access to my personal
information?
In order to protect you, Domestications and Borderfree from fraudulent
transactions, Borderfree may provide your transaction-related information to a
reputable third party organization to perform address and credit verification.
This address verification is intended to ensure that the "bill to"
address that you provide matches your credit card address. Borderfree also
reserves the right not to ship items ordered or purchased on this website to
certain addresses, at its discretion. In the event that Borderfree chooses not
to ship an item, you will be notified by Domestications®
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To read more about the Privacy Policy for Borderfree,
just click here.
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Borderfree Privacy Policy: Will your Canadian associate
Borderfree allow any law enforcement authority to have access to my personal
information?
Domestications® and Borderfree reserve the right to co-operate with local,
provincial and national authorities in investigations of improper or unlawful
activities and this may require the disclosure of personal information.
Each of Domestications® and Borderfree may also report to other organizations
about improper or unlawful user activities on Borderfree and this reporting may
include disclosure of personal information relating to those individuals
conducting such improper or unlawful activities.
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To read more about the Privacy Policy for Borderfree,
just click here.
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To what degree can I deem Borderfree responsible for any
part of the processing of my order?
BORDERFREE IS NOT LIABLE OR RESPONSIBLE FOR THE CHARACTER, QUALITY,
PERFORMANCE, QUANTITY, SIZE, COLOUR, MERCHANTABLE QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE OF ANY PRODUCT ACQUIRED BY YOU OR ON YOUR BEHALF FROM
Domestications® OR ANY ACT OR OMISSION OF Domestications® THE WARRANTY
COVERAGE FOR A PRODUCT, IF ANY, SHALL BE LIMITED TO THE COVERAGE OFFERED BY
Domestications® OR THE MANUFACTURER OF THE PRODUCT. YOU ACKNOWLEDGE THAT
SOME WARRANTY PROGRAMS ARE VALID ONLY IN THE NATIONAL JURISDICTION WHERE
RESIDES AND THAT IT IS YOUR SOLE RESPONSIBILITY TO DETERMINE IF THE WARRANTY
PROGRAM FOR ANY PRODUCT YOU PURCHASE WILL BE HONOURED WHERE YOU RESIDE.
YOU ACKNOWLEDGE AND AGREE THAT BORDERFREE SHALL NOT, IN ANY CASE, BE LIABLE FOR
ANY AMOUNTS WHICH EXCEED THE VALUE OF THE PARTICULAR ITEM BEING PURCHASED OR
FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES
WHETHER OR NOT SUCH BORDERFREE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
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