About Gift Cards and E-Gift Cards
Q: What is the difference between a Gift Card and an
E-Gift Card?
A: The Domestications Gift Card is a plastic card that
can be used for online, catalog and outlet store purchases. An E-Gift Card (“E”
signifying electronic) works the same way as the plastic version but it is sent
electronically to an e-mail address that the sender specifies when placing the
order.
Q: Where can I purchase a Gift Card or E-Gift Card?
A: The Domestications Gift Card and E-Gift Card can be
purchased online and by
catalog at 1-800-826-8240. You can also purchase our plastic Gift Card at
Domestications outlet location.
Q: Where can I send a Gift Card?
A: Domestications’ plastic Gift Cards can be shipped
anywhere within the U.S., including Alaska, Hawaii, Puerto Rico and other U.S.
territories. If you wish to send someone a Gift Card outside these areas, we
recommend you send them our E-Gift Card instead.
Q: Can I purchase a Gift Card/E-Gift Card if I live
outside of the United States?
A: Our Gift Cards and E-Gift Cards are sold only in
United States currency at this time. If the gift purchaser’s home currency is
not U.S. dollars, the order for Gift Cards must be placed by telephone only,
call 1-800-826-8240. If the gift recipient’s home currency is other than U.S.
dollars, any balance due on an order must be paid in U.S. Dollars with another
payment method. Thereafter any returns made of items purchased with our Gift
Cards and E-Gift Cards will be credited in U.S. dollars in the same form of
Card or payment originally submitted.
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Q: How are Gift Cards sent and what is the shipping cost?
A: All plastic Gift Cards are shipped for free via
USPS First-Class Mail®, and should arrive within five to seven business days.
If you need a Gift Card to arrive faster than this we recommend you send an
E-Gift Card instead. There is no shipping charge to send an E-Gift Card.
Q: Does the plastic Gift Card arrive in a box and gift
wrapped?
A: No. At this time, plastic Gift Cards are sent in a
standard business class envelope. If you wish to give our Gift Card in a box,
we recommend that you send the card to yourself to wrap. We are preparing to
offer an enhanced presentation of your Gift Card, so check back with us in the
near future.
Q: Can I send a Gift Card to someone and also purchase
other items to be shipped to myself on the same order?
A: If you wish to send Gift Cards and other
merchandise in your order to different destinations, please place your order
via Customer Service at 1-800-826-8240. Our website does not currently support
multiple ship-to addresses. We hope to offer this function on our website in
the near future, so check back with us.
Q: If I order a Gift Card and other merchandise to be
shipped to the same destination will they arrive in the same package?
A: No. The Gift Card is sent separately from the
merchandise in your order.
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Q: Is there a limit to the number of Gift Cards I can
purchase at one time?
A: There is no limit to the number of Gift Cards you
can purchase. However we can only ship up to four plastic cards in one package.
If you purchase more than this in one order, cards will be shipped separately
in packages of four.
Q: Where are Gift Cards and E-Gift Cards accepted?
A: Domestications’ Gift Card and E-Gift Card can be
used for online, catalog and outlet store purchases.
Q: Do Domestications Gift Cards or E-Gift Cards expire?
A: Our Gift Cards and E-Gift Cards are like cash;
there is no expiration date.
Q: Can I reload my Gift Card or E-Gift Card?
A: If you still have your original plastic Gift Card,
it can be reloaded at Domestications’ outlet location only. At this time we
cannot reload Gift Cards online or through Customer Service. E-Gift Cards
cannot be reloaded.
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Q: Can I use a coupon to purchase a Domestications Gift
Card or E-Gift Card?
A: No. Promotional discounts including Private Label
Credit Card and Buyer’s Club discounts cannot be used towards the purchase of a
Gift Card or E-Gift Card.
Q: Can I pay my Domestications credit card balance with my
Gift Card or E-Gift Card?
A: No. Gift Cards or E-Gift Cards cannot be used as
payment toward a balance on your Domestications credit card.
Q: Can I redeem a Gift Card or E-Gift Card for cash?
A: No. Gift Card/E-Gift Cards are treated as a
merchandise credit and can only be used towards the purchase of products or
services from our website, catalog or outlet store.
Q: Can I use my Domestications Credit Card to buy a Gift
Card or E-Gift Card from Domestications?
A: Yes.
Q: Can I use a Domestications Gift Card or E-Gift Card to
purchase another Domestications Gift Card or E-Gift Card?
A: Yes.
Q: Can I purchase a Gift Card with a Domestications paper
gift certificate?
A: Yes
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Q: How do I check the balance of my Gift Card or E-Gift
Card?
A: You can check your card balance
online here or by calling 1-800-344-9743. You will be asked to
provide your Gift Card or E-Gift Card number through either method.
Q: Can I replace a lost or stolen Gift Card or E-Gift
Card?
A: Domestications is not responsible for lost or
stolen Gift Cards or E-Gift Cards, or if your Gift Card is used without your
permission. Please treat these cards with the same security methods as you
would with cash.
Q: How long does it take for the recipient to receive
their E-Gift Card?
A: Sent to a valid e-mail address, the recipient
should receive their E-Gift Card within a few hours of the order being placed.
Q: How is the E-Gift Card recipient notified?
A: The recipient will get an e-mail alerting them of
their gift. The e-mail will also include information on how to retrieve and use
the E-Gift Card.
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Q: How will I know if an E-Gift Card that I purchased is
picked up by the recipient?
A: You will receive an e-mail from Domestications
confirming the E-Gift Card has been picked up by the recipient. If you do not
receive a confirmation e-mail, and the recipient has verified that they did not
receive their E-Gift Card, please contact Customer Service at 1-800-826-8240.
Q: What if my recipient never got the E-Gift Card or the
e-mail was deleted?
A: If your recipient did not receive their E-Gift
Card, or accidentally deleted it, please call 1-800-826-8240.
Q: What if the recipient got the E-Gift Card but cannot
open or print it?
A: If the E-Gift Card cannot be opened or printed,
please contact Customer Service at 1-800-826-8240 for assistance.
Q: What if my E-Gift Card was delivered to the wrong
e-mail address?
A: It is the responsibility of the sender to provide
the correct e-mail address of the recipient. Domestications is not responsible
for E-Gift Cards sent to a valid but incorrect e-mail address. To ensure
delivery to the correct recipient, we recommend you verify the recipient’s
e-mail address prior to placing your order.
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Shopping with a Gift Card or E-Gift Card
Q: How do I use my Domestications Gift Card or E-Gift Card
for payment online?
A: To redeem online, shop at domestications.com and
then proceed to checkout. At the “Payment” page, enter the
19 digit Gift Card number and the 4-digit PIN number on your
Gift Card or E-Gift Card. You will also need to provide a credit card to
complete your order. Your Gift Card will always be debited first. Your credit
card will only be charged if the order total exceeds the amount on your Gift
Card.
Q: If my Gift Card has more than enough funds to pay for
my purchase, why must I also provide a credit card to complete my order?
A: Because we will continue to accept our old paper
gift certificates which require a credit card, at this time our system must
handle Gift Card transactions the same way. If you do not wish to provide a
credit card, you may place your order by calling 1-800-826-8240.
Q: How do I use my Domestications Gift Card or E-Gift Card
for payment on catalog and outlet store purchases?
A: To use your Gift Card/E-Gift Card for catalog
orders, just read the
19 digit Gift Card number and the 4-digit PIN number to the
Customer Service representative. To redeem at a Domestications outlet location,
just bring in your Gift Card or printed E-Gift Card and present it at time of
purchase.
Q: Can I use multiple Gift Cards as payment?
A: Yes. You may use up to three Gift Cards/E-Gift
Cards on a purchase.
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Q: What if I have an unredeemed old paper Gift Certificate
from Domestications. Can I still use it?
A: Yes. You may still redeem our paper Gift
Certificates online and for catalog orders. However, the older-format Gift
Certificates are not redeemable at any of our outlet stores. To use your paper
Gift Certificate online, just enter the nine digit certificate number on the
payment page. To use for a catalog order, just read your certificate’s number
to the Customer Service representative.
Q: What if the cost of my order exceeds the amount of my
Gift Card or E-Gift Card or gift certificate?
A: If the gift(s) you are redeeming do not cover the
entire amount of your order, you will be asked to provide a credit card for the
balance of the payment.
Q: What happens if my order is less than the value of my
Gift Card or E-Gift Card?
A: If your order is less than the value of your Gift
Card or E-Gift Card, the balance will remain on the Gift Card or E-Gift Card
for future purchases.
Q: Should I dispose of my Gift Card or E-Gift Card once
I’ve spent its entire value?
A: No. Please do not dispose of your Gift Card or
E-Gift Card until you are completely satisfied with your purchase. Also, you
may reload plastic Gift Cards at our outlet stores for future use.
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Returns purchased with a Gift Card or E-Gift Card
Q: What happens if I am returning merchandise purchased
with a Gift Card or E-Gift Card?
A: If you are returning merchandise purchased with a
Gift Card or E-Gift Card, the amount of the merchandise credit will be placed
on a new plastic Gift Card.
Q: If I return an item purchased with a Gift Card or
E-Gift Card, can you credit my credit card instead?
A: No. All returns are credited in the original form
of payment.
Q: How will I receive my refund if my purchase was made
with a Gift Card and credit card?
A: If you purchased an item using your Gift Card and
credit card together, the amount you paid with your Gift Card will be put back
onto a Gift Card. Any additional monies paid by a credit card will be refunded
to your credit card.
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